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(778) 817-0264 or (647)-812-6497
E-MAIL
support@aquacityclean.com
WORKING HOURS
Mon. - Sun. 8AM - 6PM

FAQs

How does booking a house cleaning service work?

Aqua City Cleaners is one of the leading house cleaning companies in Victoria, Vancouver, and Toronto. There is no easier way to schedule a professional cleaning service.
Book in 3 easy steps:
1. Select the number of bedrooms and bathrooms in your home (round up bathrooms).
2. Select the available date/time that works best for you.
3. An experienced professional will show up and perform great service for you. Easy as 1-2-3.
Click here to Book easily in 60 seconds.

How do I cancel or reschedule a cleaning service?

If it is at least 24 hours before service, please login to you account and select a new date.  Alternatively, you can contact us here and let us know. Our phone lines are answered 7 days a week from 8am – 6pm. We provide email and text support 24/7.
Login to Reschedule

What’s included in a house cleaning appointment?

Aqua City Cleaners has a cleaning checklist that your cleaning professional will follow. You can leave additional notes in your account after checkout, by contacting us, or by providing instructions during your cleaning.

The following extra services are available if selected at checkout: Inside the fridge, inside the oven, green cleaning, inside windows, basement, move in/move out, laundry, and inside cabinets.

Note: To protect the safety of our professionals, we cannot perform the following: cleaning that requires climbing on ladders, exterior windows, mold removal, deep stain removal, insect and pest removal, cleaning pet messes, cleaning blinds, and items that require heavy lifting.

How are you different from other house cleaning companies?

We are honest, simple, and green. We care more and we try harder. Our company is built around the principles of caring for our staff and caring for our clients.  Every decision we make – from the trivial ones like the toilet brushes we carry, to the major ones like insurance and human resources – is based on our values. This results in our ability to develop and keep great relationships with our employees and our clients for years and a better experience for both.  

How do your prices compare to other house cleaning companies?

We are not the cheapest or most expensive in town, but we offer the best value. Our staff bring all their equipment and supplies, and use eco-friendly cleaning supplies. We spend on average 40% more time on each property and, therefore, are able to achieve a better result for our clients.  If you would like to have a reliable and professional house keeping service you can trust, Aqua City Cleaners is the company for you.

Do you have special rates or services for vacation rental owners?

Yes, we do! We provide house cleaning services to many vacation rentals listed on AirBnB and VRBO. You can find out more information about this service here.

Will I always get the same cleaner?

Our goal is to make you happy, so we will try our best to send the same cleaner but we can’t guarantee it.  

Assigning cleaners to appointments is complicated due to location, availability, etc. Clients also have busy lives with family events, health issues, or vacations influencing their availability. 

It is possible to always have your favorite cleaner, if your availability for cleaning is very flexible. Most clients get the same cleaner 85% of the time. Our work is backed by a 100% satisfaction guarantee. If you try another team and didn’t like it, we will address any issues and/ or issue a refund. 

What does your heavy duty house cleaning service entail?

Ideally, we offer clients flat rate prices. But, in some cases, the condition of the home is outside the norm.

Homes that haven’t been cleaned thoroughly for several months or years, especially when there are multiple residents and pets may fall under this category. The home may also have many surfaces covered in clutter, spoiled food, mold, grease on the walls, fur covering the walls and appliances, animal waste indoors, strong odor of animals or cigarettes.  

If our crew determines upon arrival that your home is a bit outside of anticipated range, you have 2 options:
a) We spend the anticipated amount of time (or somewhat more) than a regular home would take, and “do what we can.”  Generally it’s 8-12 hours of work total.  You are welcome to prioritize what’s most important for you (e.g. kitchen and bathrooms).  We won’t be able to meet all of the items on our checklist for deep cleaning (e.g. window tracks, cabinets, lighting fixtures), but most clients are very happy with the results
b) Alternatively, you can select our “heavy duty” extra.  When you do it before the job, we will be better prepared to tackle the scope of work and send maids with modified equipment and supplies, larger group of people and for longer amount of time. It costs extra, but your home will be in a drastically different condition after we’re done.  If you haven’t selected it ahead of time, we will offer it as an option if we can accommodate it.  E.g. canceling or moving your crew’s subsequent booking, sending more maids and equipment, etc.  Most of the time we can pull it off.

Do I have to be home during the house cleaning appointment?

No.  Just leave a key for us and let us know how to access your place.  We will clean and lock the door after ourselves. 

What house cleaning supplies do you use?

We are constantly researching and incorporating the most effective and greenest possible cleaning solutions.  We bring all of our own supplies for the home cleaning service, including Method, Barkeeper’s Friend, steam, etc.  But, sometimes eco-stuff is not strong enough to remove the discolorations or bad cases of mold.  We will give you the option of using something stronger, e.g. to white out the bottom of the shower stall v. simply cleaning and disinfecting it with green solutions.  Even non-green supplies we offer are non-toxic and are manufactured by mainstream brands.  

If you have a preferred cleaning solution or tool you want us to use, let us know!

How long will my appointment last?

Service time may vary and it depends on the condition of your home.

Generally, it will take between 4-6 hours for a smaller home cleaning service and 6-8 hours or more for a larger home cleaning service.  If additional time is required based on the unique conditions of your home, we will communicate promptly and let you know.

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