Terms and Conditions

Aqua City Cleaners Terms and Conditions


The terms and conditions herein apply to the use of this website. By accessing this website and/or making a booking for services, you agree to be bound by all of the terms and conditions set out below. Refusal of these terms and conditions, in part or in whole, terminates your right to use this site or associated services. Continued use of this site and associated services is proof of acceptance of these terms and conditions in whole.

If you have any questions relating to these terms and conditions, please contact our customer service team by email at clean@aquacityclean.com or by phone at 250-412-6652.  


“Booking” means a booking request for Services made by You on our Website

“Services” means cleaning services;

“Cleaner” means a cleaner or other home services provider available through this website;

“We/us” means Aqua City Cleaners Ltd.  

“Website” means the website located at www.aquacityclean.com. or any subsequent URL which may replace it;

“You” means yourself as a user of this Website and/or customer of Aqua City Cleaners Ltd.’s services.



2.1 Access

Access to this Website is provided only in accordance with these terms and conditions. Any Booking made by you must be placed strictly in accordance with these Terms.

2.2 Registration

2.2.1 By registering as a user of our Website, you verify that:

(a) the personal information which you provide when you register as a user and/or make a Booking is true, accurate, current and complete in all respects; and

(b) you will notify us immediately of any changes to this personal information by contacting our customer service representatives by email at clean@aquacityclean.com or by phone at 250-412-6652.

2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.


2.3 Our rights

We reserve the right to:

(a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you. You confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

(b) change these Terms, as explained below. Refusal of such amended terms must result in you immediately ceasing using the Website and associated services. If you continue to use the Website, you will be deemed to have accepted the amended terms.



3.1 We are currently covered by a $2,000,000 insurance policy. Our insurance provider will pay those sums that the Insured becomes legally obligated to pay as “compensatory damages” because

of “bodily injury” or “property damage” to which this insurance applies. For more information, please email us at clean@aquacityclean.com



4.1 By placing an order through our Website, you verify that you are: legally capable of entering into binding contracts, that you are agreeing to enter into such a contract with us, and that you at least 18 years old.


4.2 After placing an order, you will receive an email from us acknowledging that we have received your Booking. Please note that this initial response does not mean that your Booking has been accepted. All Bookings are subject to acceptance by us. All accepted bookings will be confirmed by sending you a follow-on email to confirm the Booking (the “Booking Confirmation” email). The contracts between us and you and between you and us will only be formed when we send you the Booking Confirmation.


4.3 When you sign up for the Service, you can opt in to receive SMS Messages in order to keep you informed about your Cleaning. You may opt out of this anytime.

4.4 You agree that you permit the company staff to enter your premises (booking address) and that you will not seek to book any Services from our cleaners other than via our Website for the duration of this agreement.



5.1 The price of any Services will be as quoted on our Website, except in cases of obvious error.


5.2 Prices are liable to change at any time, but changes will not affect orders which have already been received a Booking Confirmation.


5.3 Every effort has been made on this Website to ensure that making a Booking is secure via our payment provider, Stripe. We are not responsible for fraudulent use of payment methods on our website.


5.4 You must maintain a valid payment card with us. You must inform us immediately if your payment card details are no longer valid.


5.5 You authorise us to seek pre-authorisation of your payment card. You also authorise us to charge your payment card in full the day after the scheduled Booking.


5.6 If any amount due by you is unpaid after the day of the scheduled Booking, we may charge a $15 administration fee.


5.7 A promotional code or voucher may only be used by new customers except for a customer’s unique referral code which they are given once they book a clean. Offers for new customers may only be redeemed once per household. Other terms and conditions apply. Please contact clean@aquacityclean.com for further details.



6.1 If you violate any of the Terms, your permission to use the Services and Website will automatically and immediately terminate.


6.2 We reserve the right to cancel any Booking without notice or cause.



7.1 Bookings may be cancelled prior to 5pm of the day before the scheduled cleaning either by logging into your account and cancelling using our website, by email at clean@aquacityclean.com or by calling 250-412-6652. Booking cancellations that meets any of these requirements will not be charged.


7.2 For cancellations made after 5pm the day before the scheduled cleaning, we will charge you a $50 late cancellation fee. Half of this cancellation fee will be credited to you against your next service when a subsequent Booking for cleaning is created.


7.3 Further discounts may be provided at the prerogative of Aqua City Cleaners to any customer.



8.1 Our contract with you is limited to use of our Website.


8.2 Your cleaner is responsible for providing the Services to you.  


8.3 We review applications, conduct interviews and undertake other checks of cleaners, with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us or by third parties.


8.4 You acknowledge that you use cleaners at your own risk. You agree to provide a safe working environment for cleaners and to take appropriate precautions to supervise cleaners.



Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed any of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.


We process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.


11.1 Services Provided

11.1.1 Aqua City Cleaners cleaning staff shall provide the services listed in the cleaning plan you have selected. Aqua City Cleaner’s cleaning staff shall not provide any services beyond those listed in the cleaning plan you have selected. Any services offered in the cleaning plan you have selected that cannot be accomplished due to the lack of appropriate facility/feature within your structure, home, business, or building shall be forfeited by you.

11.1.2 If you change your cleaning plan at any time, the changes in price and services provided will go into effect on your next cleaning appointment, unless such changes are made after 5 P.M. on the day prior to the scheduled cleaning. If such changes are made after 5 P.M. on the day prior to the scheduled cleaning, then the changes in price and services provided will go into effect on the subsequent scheduled cleaning after the next day’s scheduled cleaning.

11.2 Services Not Provided
11.2.1  Aqua City Cleaners will not provide any services beyond the scope of your specific cleaning plan without prior request and approval. Such approval shall be granted in electronic written correspondence. Such approval shall not be granted via verbal agreement with either representatives of Aqua City Cleaners or cleaners representing Aqua City Cleaners.

11.2.2 Under no circumstances will Aqua City Cleaners provide cleaning services covering standing human waste, standing animal waste, blood, biological materials, hazardous materials, hazardous chemicals, illegal materials, or narcotics. Specific examples include, but are not limited to cleans of homes with drug use, excessively cluttered homes, and the like.  



12.1 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Services you purchased in the previous six months.


12.2 This limitation does not include or limit in any way our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.


12.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited: to loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.


12.4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Booking and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.



13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event/Acts of God”).


13.2 A Force Majeure Event/Act of God includes any act, event, non-happening, omission or accident beyond our reasonable control and includes without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or transport access, flood, fire, severe weather, natural disaster, explosion, acts of terrorism or accident.


13.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event/Act of God continues, and we will have an extension of time for performance for the duration of that period. We shall make reasonable efforts to bring the Force Majeure Event/Act of God to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event/Act of God.



14.1 Intellectual property and right to use

14.1.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.


14.1.2 No part of the Website may be reproduced in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.


14.1.3 You acknowledge and agree that the content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.


14.1.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


14.1.5 You may provide the us with information and feedback regarding the features and performance of the Service, including reports of failures, errors, or other malfunctions you encounter on the Service along with any associated error messages (the “Feedback”). Feedback provided to Aqua City Cleaners may be used by us to improve the Service, and accordingly, you hereby grant Aqua City Cleaners a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify and otherwise exploit such Feedback without restriction.


14.1.6 If you publish any content on our Website, such as images, videos, reviews, comments, ratings, profiles or listings, you grant us a worldwide, perpetual, non-exclusive, royalty-free licence to copy, alter, adapt or display such Content on our Website.


14.2 Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

14.3 Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14.4 Notices

All notices given by you to us must be given to Aqua City Cleaners  with Business Registration Number 747443893BC0001. We may give notice to you at either the email or postal address you provide to us when making a Booking, or as specified above. Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.

14.5 Transfer of rights and obligations

14.5.1 The contract between you and us is binding on you and us and on our respective successors and assigns.


14.5.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.


14.5.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


14.6 Severance

If any part of these Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.

14.7 Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

14.8 Entire Agreement

These Terms and any document expressly referred to in them constitute the entire agreement between us with respect to the subject matter of any contract and supersede any previous communications or agreements between us.

14.9 Our Right to Vary these Terms

We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you book Services from us. Please regularly check on our Website for new versions.

14.10 Law

These Terms and the Contracts shall be governed by and construed in accordance with the laws of Canada and you irrevocably submit to the exclusive jurisdiction of the courts of Canada. Any dispute or claim arising out of, or in connection with, the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Canada.

14.11 Contact Information

We can be contacted by phone at 250-412-6652, or by emailing clean@aquacityclean.com.  



15.1 Conditions to the guarantee.

15.1.1 Any unsatisfactory must be reported within 48 hours of the service being performed. Failure to inform Aqua City Cleaners within this time period will nullify the company guarantee.

15.1.2 Aqua City Cleaners may request the customer to supply photographs taken before this 48 hour time period elapses, detailing the inadequate service as proof. Refusal to provide this proof, if requested will nullify the Aqua City Cleaners guarantee.

15.1.3 Before discussing any partial or full refund, Aqua City Cleaners may choose to send a service provider back to the property to repeat the service. Failure to accept this repeat service will nullify the Aqua City Cleaners guarantee.

15.1.4 Aqua City Cleaners will seek to establish a fair price for service based upon what items on the checklist were completed, and what tasks were not completed.

15.1.6 Any refund comes with the conditions attached, and that no feedback be left in any publicly accessible place. Upon discover of this,  Aqua City Cleaners is entitled to reverse any refund applied.