Getting Started
What is included in a standard cleaning?
Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like deep cleaning, cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service. More information can be found on our services page.
How much will it cost?
We price based on the number of bedrooms in the home. Select the number and the price is shown instantly on the website.
Do you bring your own cleaning supplies, products and equipment?
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.
Can I request special tasks?
Definitely. Simply respond to your confirmation email and add any comments you would like to be applied to your service.
Trust & Safety
Can I trust my cleaning professional?
All of our staff go through a detailed interview process and pass a background check. We are bonded and insured.
What happens if something goes wrong during my appointment?
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Is my billing information kept safe and secure?
Our checkout page is protected by SSL. We're Level 1 PCI compliant and use 128 bit SSL encryption to ensure your credit card data is safe and secure.
What is your 100% satisfaction guarantee?
If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
What is your refund policy?
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
Pricing
How do I refer a friend?
Email us and we'll send you a unique referral code. Once that code is redeemed, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.
Why is the discount not working?
Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please get in touch if you have any questions.
I bought a voucher and would like to redeem it, what should I do?
In most cases you can enter your coupon code directly during checkout.
What is the 30 minute window?
Please note that if your time is a range that this is our arrival window to deal with the unpredictability of traffic, parking, and other surprises.